UX Writer & Content Strategist

Words that work
harder than they look.

I write the stuff users actually read — button labels, tooltips, error messages, and onboarding flows that make products feel like they were designed by someone who gets it.

See the work ↓ Get in touch

What I do

✏️
UI Copy
Microcopy that guides without hand-holding. Every label, CTA, and placeholder earns its space.
📖
Product Education
Onboarding, tooltips, and in-app guidance that teaches without feeling like a tutorial.
🔍
UX Research
Informing design with qualitative and quantitative evidence so you don't build things your users don't want.
📄
Technical Writing
Complex things explained plainly. API docs, release notes, and help articles people actually finish.
✂️
Copy Editing
I'll catch what spellcheck won't. Consistency, clarity, and tone — all in one pass.
👁
Proofreading
The final set of eyes before anything ships. Because a typo in production is forever.

Selected work

UI Copy · SaaS Dashboard
Empty states that don't feel empty
Rewrote a product's entire suite of empty-state messages — turning "No data available" into something that actually told users what to do next. Bounce rate on those screens dropped by 34%.

You haven't connected a data source yet. That's the only reason this looks so bare. Add one and we'll take it from here.

— Empty state, Analytics dashboard
Product Education · Fintech App
Onboarding that doesn't overstay its welcome
Designed a 4-step onboarding flow for a personal finance app targeting first-time investors. Friendly without being condescending, informative without being a lecture. Completion rate: 78%.

We won't ask for your card number. Ever. This is just to understand what you're working toward — so we can actually help you get there.

— Step 1 of 4, Onboarding flow
Technical Writing · Developer Docs
Docs engineers bookmark, not just visit once
Rebuilt an API documentation site from scratch — clear structure, consistent terminology, and examples that actually match real use cases. Support tickets dropped 22% in the quarter after launch.

If this is your first call to the API, you'll want to start here. If you're debugging a 401, skip ahead to Authentication errors — we know what you're going through.

— Getting started, Developer docs

About

Lisa Hamilton
Lisa Hamilton
UX Writer
UI Copy Product Ed UX Research Tech Writing Copy Editing Proofreading

I write copy that sounds like a person wrote it — because users can tell the difference. The words on a screen are the product's voice, and that voice is either working for you or quietly working against you.

My background covers the full range: from the single word on a button to the 40-page technical guide, from early user research to final proof before launch. I've worked across SaaS, fintech, healthcare, and consumer apps.

My style runs human, conversational, and direct. I believe in earning every word on the screen — if it isn't helping someone, it's getting in the way. And I have strong opinions about serial commas.

When I'm not writing, I'm probably reading something about the psychology of decision-making or arguing that error messages are actually one of the most important pieces of copy a product has. (They are.)

Let's work together.

Got a product that needs a voice? A doc that needs a rewrite?
An error message that needs to not ruin someone's day? I'm in.

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